Associate Customer Care Representative, Beckett

About the Role

Collectors is seeking a motivated, people-person for the Associate Customer Care Representative position within the Customer Service team. This role requires you to be onsite in the Plano, TX office 5 days per week. You will report to the Customer Service Manager and provide customers with the best possible experience.

Key Responsibilities

• Interact with customers via phone, email, and online services to enhance customer retention.
• Provide accurate, efficient, and courteous customer service.
• Process incoming correspondence from requesters of information.
• Communicate with customers and internal stakeholders regarding turnaround times.
• Educate customers about the submission process.
• Answer customer inquiries and resolve complaints.
• Handle elevated issue resolution, coordination, and oversight.
• Manage and maintain customer notes and communications within Beckett’s customer relationship management (CRM) system.
• Perform other duties as assigned by management.

Requirements & Tech Stack

• High school degree or equivalent.
• Associates’ degree and/or 2 years’ experience.
• Sales or customer service experience.
• Strong computer knowledge.
• Accurate data entry skills and attention to detail.
• Familiarity with using customer relationship management (CRM) and point of sale (POS) systems.
• Ability to make independent decisions and apply critical thinking.
• Exceptional interpersonal skills and capacity to build effective relationships.
• Superior, established problem-solving skills.
• Ability to work effectively and independently in high volume, fast-paced environments.
• Dependable, strong organizational skills and positive teamwork-oriented attitude.
• Excellent written and verbal communication.
• Ability to multi-task.
• Promote support and drive a dynamic teamwork environment.

Physical Requirements

• Computer Use: Typing, mouse work, sitting, and looking at a computer for potentially long periods.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone, texting, and manual dexterity to operate computer and phone systems.
• Sitting or Standing: Ability to sit or stand for extended periods.