FTC Associate, Retirements

About the Role

• Job Type: Fixed Term Contractor
• Contract duration: 11 months
• Application Deadline: 15 October 2026
• Title: FTC Associate - Retirements - GPS Delivery
• Department: GPS Delivery - WI Retirements
• Location: Bangalore
• Reports To: Team Lead/Assistant Manager
• Level: Grade 1

About Your Team

• The Retirements - GPS Delivery team supports and maintains pension administration services for a wide range of corporate/retail clients.
• Provides full support to pension scheme members throughout the administration life cycle.
• Offers specialist support to trustees and members for specific task delivery.
• The GPS Retirements team is an AA rated process handling:
• Disinvestment requests.
• Producing Retirement Projections for Workplace Investing/Retail members and Financial Advisers.

About Your Role

• Ensure client instructions are processed accurately and in a timely manner.
• Liaise with various teams across locations to ensure priority work is completed on time.
• Escalate any potential issues in a timely manner to the TL/AM.
• Manage daily work and pick up additional tasks and responsibilities efficiently, including projects and SSE’s.
• Demonstrate a high level of commitment to customer service improvement and Fidelity values.

Key Responsibilities

• Processing retirement disinvestments requests received from members/trustees.
• Issuing both regulatory and non-regulatory packs to customers nearing retirement age.
• Conducting complex calculations, including Protected Tax-Free Cash (PTFC) and other tax-related computations.
• Setting up of SIPP Pension Accounts following transfer of drawdown assets.
• Facilitating the setup of Annuities outside FIL or within Fidelity, such as Guaranteed Lifetime Income for SIPP FAS clients.
• Monitoring web journeys and managing exception handling.
• Performing reconciliation and generating control reports.
• Addressing mailbox queries, audit requests, and issuing manual payment forms and letters.
• Recording benefit crystallisation events, RTI tax submissions, and reporting tax charges and reportable events to HMRC.
• Ensure that work allocated is completed accurately and in a timely manner.
• Assist teams to meet agreed SLAs by timely allocation of work.
• Updating member records in accordance with written procedures and supervisor direction.
• Issue routine correspondence using standard templates, ensuring legal and compliance requirements are met.
• Ensure Quality and Productivity standards are adhered to.
• Handle mailbox, escalation log, and other queries.
• Identify and raise process improvement ideas and customer experience improvement ideas.
• Maintain compliance with confidentiality in handling client sensitive information.
• Handle additional admin and process related responsibilities efficiently and proactively.
• Escalate any potential issue in a timely manner and keep TL/AM abreast of the situation.

Requirements & Tech Stack

• MS Excel (Strong knowledge)
• Outlook (Handling mailboxes)
• PowerPoint

Qualifications

• Understanding of mutual funds and other financial products offered in the UK financial services market.
• Good communication skills.
• Customer centric approach.
• Working well as a team player.
• Any experience of working in client services teams and interacting with clients through email/phone calls would be an added advantage.
• Prior knowledge of pensions process would be an added advantage.