Amazon Voice Process
Aspirax
Vijayawada, Visakhapatnam, Hyderabad0–5 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years · Any graduate
- Must know
- Lead generation
- Nice to have
- Customer serviceOperations
- Work
- On-site in Vijayawada
- Pay
- ₹3.25–8 LPA
- Skill demand
- Customer service34%Operations23%Lead generation16%of 99 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
- Job Title: Amazon Voice Process / Customer Support Executive
- Location: Somajiguda
- Employment Type: Full-time
- Experience Level: 0 Months to 5 Years
- Freshers are the main priority.
Key Responsibilities
- Customer Support: Handle inbound and outbound customer calls professionally. Assist customers with queries related to orders, deliveries, returns, refunds, payments, accounts, and other services. Understand customer concerns and provide accurate and timely solutions. Maintain a polite and professional approach while communicating with customers.
- Issue Resolution: Identify customer concerns and provide appropriate resolutions. Resolve customer complaints efficiently and professionally. Escalate complex issues to the appropriate team when required. Follow up with customers whenever necessary to ensure proper resolution.
- Customer Interaction: Communicate clearly and professionally with customers. Maintain excellent customer service and customer satisfaction. Demonstrate active listening and understand customer requirements. Handle difficult or dissatisfied customers calmly and professionally.
- Documentation & Process Compliance: Maintain accurate records of customer interactions. Update customer information and call details in internal systems. Follow company policies, quality standards, and established procedures. Maintain confidentiality of customer and company information.
Requirements & Tech Stack
- Skills:
- Excellent English communication skills.
- Strong verbal communication and listening skills.
- Good customer-handling abilities.
- Basic computer knowledge and typing skills.
- Strong problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Willingness to work in rotational/night shifts.
- Ability to work independently and as part of a team.
- Personal Attributes:
- Customer-focused and service-oriented.
- Positive attitude and willingness to learn.
- Patient and professional while handling customers.
- Highly motivated and responsible.
- Good team player.
- Flexible with rotational shifts and weekly offs.
Qualifications
- Education: Any Graduate / Undergraduate can apply.
- Experience: 0 Months to 5 Years.
- Previous experience in Voice Process, BPO, Customer Support, Customer Service, or Call Center operations is an advantage.
- Freshers are highly encouraged to apply.
Compensation
- Competitive salary with performance-based incentives.
- Immediate joiners preferred.
- Work from office.