IT Line Support Technician

Location: Onsite in Anna, OH

Schedule: Full-time, 6-month contract with possibility of extension

Work Type: 100% Onsite – B-Shift

Shift Hours

• Monday–Thursday: 2:30 PM – 11:00 PM
• Friday: 3:30 PM – 12:00 AM (Midnight)

Pay Range: $38.00 – $45.00 per hour

Position Summary

Seeking an experienced IT Line Support Technician to provide hands-on technical support for production-critical computer systems, applications, and equipment in a manufacturing plant environment. Responsible for maintaining the stability and availability of Tier 1 production applications, plant floor computers, network connectivity, and end-user devices.

Key Responsibilities

• Provide hands-on plant floor IT support for production-critical Tier 1 applications and computer systems.
• Troubleshoot and resolve issues involving desktop PCs, laptops, printers, barcode scanners, scan guns, and handheld devices.
• Support Windows-based computers, applications, and end-user devices used in manufacturing operations.
• Diagnose LAN/network connectivity issues affecting production systems and equipment.
• Support Active Directory and user access-related issues.
• Monitor Tier 1 production systems, identify alerts, and respond to incidents.
• Follow documented troubleshooting procedures to restore systems to normal operations.
• Escalate complex incidents to appropriate Level 2 and Level 3 support teams.
• Execute established operational processes within AIX/UNIX environments.
• Work directly with plant floor users to understand production processes and troubleshoot technical problems.
• Support technology upgrades, implementations, and improvements involving production-critical systems.
• Create and update incident tickets, troubleshooting documentation, and support procedures.
• Coordinate with internal IT teams to minimize downtime and maintain manufacturing productivity.

Requirements & Tech Stack

• Experience providing IT support in a production, manufacturing, or enterprise environment.
• Hands-on experience supporting Windows 7/10 operating systems and end-user computing devices.
• Working knowledge of Active Directory and user account administration.
• Experience troubleshooting LAN/network connectivity issues.
• Strong hardware troubleshooting experience with desktop PCs, laptops, printers, scan guns, barcode scanners, and handheld devices.
• Experience supporting business-critical computer applications and production systems.
• Experience using IT ticketing systems to document incidents, troubleshooting, and resolutions.
• Experience handling and escalating Level 1, Level 2, and Level 3 support incidents.
• Ability to execute documented processes in an AIX/UNIX environment.
• Proficiency with Microsoft Office applications.
• Ability to follow established IT procedures and accurately document troubleshooting steps.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to prioritize incidents based on production impact and urgency.
• Strong written and verbal communication skills.
• Ability to adapt quickly to changing technology and production requirements.
• Willingness and ability to work the required onsite B-Shift schedule.

Desired Skills

• Previous experience supporting automotive manufacturing or industrial production environments.
• Familiarity with GALC/ALC systems and associated manufacturing business processes.
• Experience supporting production-critical applications and manufacturing line systems.
• Knowledge of AIX, UNIX, or Linux operating environments.
• Experience with IT monitoring tools and incident response processes.
• Experience supporting manufacturing technology upgrades or system implementations.
• Understanding of general IT processes, troubleshooting methodologies, and change management.
• Experience working directly with production operators, engineers, and manufacturing teams.
• Ability to work independently in a fast-paced manufacturing environment.