Retail Store Tailor Apprentice

About the Role

The Tailor delivers high-quality craftsmanship and ensures a perfect fit for customers through clothing alterations, measurements, fittings, and garment repairs. This role requires a keen eye for detail, strong sewing and alteration abilities, and a commitment to excellence. As a key member of a high-performing team, the Tailor is expected to demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating effectively with colleagues and upholding company standards at all times.

Key Responsibilities

• Tailor Shop Production & Operations

• Efficiently perform standard alterations (e.g., pant hems, waist and seat adjustments, rise and tapering modifications, coat sleeves, side seams, and lower collar adjustments) in alignment with company guidelines.

• Maintain an average of 60 minutes of productive alteration work per working hour.

• Ensure all garments meet high-quality standards, including clean finishes, secure stitching, even seams, and the removal of loose threads and pins.

• Press garments to ensure a clean, crisp finish.

• Maintain a clean, organized, and efficient workspace; ensure all tools and materials are properly stored and well-maintained.

• Demonstrate proficiency with all tailor shop equipment.

• Ensure completed work is accurately tagged, organized, and ready for customer pickup.

• Assist with inventory management by monitoring tailoring supplies and requesting replenishment from management as needed.

• Customer Service

• Support front-of-house activities as needed (e.g., cleaning, restocking merchandise, assisting customers).

• Participate in customer consultations at the direction of management, offering guidance and recommendations on alterations and garment fit.

• Deliver an exceptional customer experience by listening to customer needs and offering personalized solutions.

• Adapt to changing workload priorities and scheduling needs as directed by management.

• Team Based Work Environment

• Share specialized tailoring knowledge and/or techniques with fellow tailors to ensure consistent quality and ongoing skill development.

• Assist in training sales staff on tailoring fundamentals, including marking, fitting, measuring, and pressing techniques.

• Seek and respond to constructive feedback from your management team and communicate concerns or requests promptly.

• Report any incidents, accidents, or safety hazards to the manager on duty and/or your Regional Manager.

• Support sales staff by providing tailoring insights that enhance product knowledge and improve the customer experience.

• Uphold standards of professional appearance and personal care.

Requirements & Tech Stack

• Physical and Mental Requirements:
• Ability to operate small tools and equipment (e.g., needles, scissors, sewing machines, and presses) with precision.
• Ability to understand, follow, and execute detailed instructions.
• Ability to sit and stand for extended periods of time.
• Strong attention to detail to ensure all garments meet quality standards.
• Excellent time management skills to complete each alteration efficiently within designated timeframes.
• Ability to communicate clearly and professionally.
• Ability to read, count, and write to complete required documentation accurately.
• Physically able to bend, squat, lift arms overhead, and use ladders to access merchandise and supplies stored above shoulder level.
• Ability to work at least 20 hours per week when needed, including any days and hours the store is in operation.

Qualifications

• Keen eye for detail
• Strong sewing and alteration abilities
• Commitment to excellence
• Reliability, accuracy, efficiency
• Strong focus on customer satisfaction
• Collaboration with colleagues
• Upholding company standards
• Proficiency with all tailor shop equipment

Optional: May have the opportunity to voluntarily work between multiple store or site locations and across multiple brands.

Pay Range: $18.00 - $27.00/hourly