Jira Administrator

About the Role

We are looking for an experienced Jira Administrator to manage, configure, maintain, and optimize Jira Software and Jira Service Management (JSM) environments.

Key Responsibilities

• Jira Administration and Project Configuration
• Administer and maintain Jira Software and Jira Service Management (JSM).
• Create, configure, and manage Jira projects, issue types, components, versions, and project settings.
• Manage project configurations and ensure consistency across teams.
• Support users with Jira-related queries, access requests, and configuration issues.
• Maintain documentation for Jira configurations, processes, and administrative procedures.
• Workflow and Scheme Configuration
• Design, configure, and maintain Jira workflows, statuses, and transitions.
• Configure workflow conditions, validators, and post-functions.
• Manage workflow schemes, issue type schemes, field configurations, and notification schemes.
• Implement workflow changes based on business and operational requirements.
• Troubleshoot workflow-related issues and ensure appropriate approval and transition controls.
• Custom Fields, Screens, and Issue Configuration
• Create and maintain custom fields, field contexts, and field configurations.
• Configure screens, screen schemes, and issue type screen schemes.
• Ensure the correct fields are available for relevant projects, issue types, and workflows.
• Optimize field configurations and remove redundant or unused configurations where appropriate.
• User, Group, Role, and Security Management
• Manage Jira users, groups, application access, and project roles.
• Configure and maintain permission schemes and issue security schemes.
• Ensure access is granted according to organizational security policies and the principle of least privilege.
• Troubleshoot permission-related issues and perform periodic access reviews.
• Coordinate with security and application teams on access governance requirements.
• JQL, Dashboards, and Reporting
• Develop and maintain Jira Query Language (JQL) queries and saved filters.
• Create dashboards and configure gadgets for project tracking, issue monitoring, and operational reporting.
• Generate reports for project status, backlog management, issue resolution, and team performance.
• Troubleshoot filter-sharing, query, and dashboard visibility issues.
• Jira Automation
• Create and maintain Jira Automation rules using triggers, conditions, branches, actions, and smart values.
• Automate issue assignment, notifications, status updates, escalations, and repetitive administrative tasks.
• Monitor automation execution logs and troubleshoot rule failures.
• Optimize automation rules to prevent duplicate actions and unnecessary processing.
• Jira Service Management (JSM)
• Configure JSM service projects, request types, customer portals, queues, and service workflows.
• Configure Service Level Agreements (SLAs), targets, calendars, and escalation processes.
• Support incident, problem, change, and service request management processes.
• Configure request approvals, customer notifications, and service queues.
• Troubleshoot service request, SLA, and portal-related issues.
• Troubleshooting, Maintenance, and Continuous Improvement
• Diagnose and resolve Jira configuration, access, workflow, automation, and performance issues.
• Coordinate Jira upgrades, configuration changes, and marketplace application compatibility checks as applicable.
• Assess the impact of configuration changes and follow appropriate change management procedures.
• Identify opportunities to improve Jira usability, administration standards, and process efficiency.
• Maintain administrative documentation and provide technical support and guidance to users.

Requirements & Tech Stack

• Jira Administration
• Jira Software
• Jira Service Management (JSM)
• Workflow and Scheme Configuration
• Custom Fields and Screen Configuration
• Permission and Issue Security Schemes
• User, Group, and Project Role Management
• Jira Query Language (JQL)
• Jira Automation and Smart Values
• Dashboards, Filters, and Reporting
• Project Configuration and Administration
• Troubleshooting and Issue Resolution

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
• Relevant Atlassian certifications are an added advantage.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to translate business requirements into Jira configurations.
• A proactive approach to problem-solving and continuous improvement.
• Ability to manage multiple requests, prioritize incidents, and work effectively with cross-functional teams.
• Experience administering Jira Cloud or Jira Data Center.
• Familiarity with Atlassian Confluence and its integration with Jira.
• Exposure to marketplace applications, plugins, and application upgrades.
• Understanding of Agile methodologies, Scrum, and Kanban.
• Knowledge of IT Service Management (ITSM) practices, including incident, problem, change, and request management.
• Experience with configuration documentation, change control, and access governance.