Technical Sales and Field Service Engineer

About the Role

Seeking a driven and motivated engineer to join the sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work in a result-driven, fast-paced environment. Extensive formalized training under a mentor will be provided to develop skills and understanding of CaptiveAire products, go-to-market strategies, application engineering processes, and business development.

Key Responsibilities

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering to apply products using sound engineering principles.
• Project management of installations in progress, managing schedules/plans to ensure equipment is on site when needed.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, including assisting contractors with wiring and remote troubleshooting.
• Providing integrated application engineering and design support for ventilation applications, aiming for sustainable products and technologies that meet customer needs.
• Working directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Daily tasks include inside sales support, application engineering, and outside sales.
• Responsibilities may include presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting.
• Educating and promoting CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Researching and developing new business opportunities.
• Providing top-notch customer service with a willingness to go above and beyond.
• Ensuring quick turnaround times.
• Continuously evaluating and improving processes and the customer experience.
• Two to three full days per week in the office working on bids.
• One to two days on job sites.
• Dedicating another day to territory development, which may include giving presentations, visiting new customers, or expanding contacts.

Requirements & Tech Stack

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem solving with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for various training opportunities.
• FE Exam completion in area of study expected within 6 months of employment for engineering graduates (if not already completed).
• Must be a “go getter”.

Qualifications

• 0-5 years experience.