Process Specialist

Job Title: Process Specialist

Company: Infosys BPM

Work Location: Electronic City, Bengaluru

Work Mode: Work from office

Roles and Responsibilities

• Create PRs in eApproval using approved SOWs, vendor quotations, and business-tool data.
• Initiate PRs from documentation extracted from client and non-client tools.
• Review requests for completeness, obtain missing information, and attach required supporting documentation before submission.
• Capture and validate key fields such as requester/business details, vendor, division, cost center, currency, quantity, unit price, contract reference, and account coding as applicable.
• Use approved batch/mass-upload methods for high-volume requests.
• Maintain transaction evidence and trackers.
• Classify requests by agreed priority and process within applicable P1, urgent, and non-urgent response windows.
• Maintain segregation of duties; do not review or approve a PR initiated by the same individual.

Requirements & Tech Stack

• Working knowledge of PR Initiation in a transaction-processing environment.
• Ability to follow SOPs, checklists, and defined approval controls.
• Basic working knowledge of ERP / eProcurement applications.
• Working knowledge of Microsoft Excel.
• Ability to learn client tools used for the process.
• Ability to review source documents, capture data accurately, maintain audit evidence, and meet time-sensitive SLAs.
• Experience with SAP.
• Experience with one or more of eApproval, Myriad, Process Director, or Sonar.
• Exposure to quality checks, RCA, SOP updates, and continuous-improvement initiatives.

Qualifications

• Bachelor's degree.
• Minimum 2 years of relevant experience in procurement operations / P2P.
• Shift: Night Shift.
• Optional Certifications: CIPS / CPSM / Lean Six Sigma or equivalent procurement/process certification.