Learning Operations Specialist

About the Role

The Learning Operations Specialist is a full-time, on-site role based in Bengaluru.

Key Responsibilities

• Coordinate and execute learning and development programs.
• Schedule learning sessions.
• Manage learner registrations.
• Support content deployment across platforms.
• Track attendance.
• Maintain learning records.
• Prepare operational reports.
• Ensure smooth communication among trainers, stakeholders, and participants.
• Monitor program performance.
• Handle learner queries.
• Collaborate with cross-functional teams for program rollout.
• Support continuous improvement of learning processes.
• Align learning operations with business goals.
• Ensure adherence to timelines.
• Maintain high-quality standards in all learning initiatives.

Qualifications

• Analytical Skills to interpret learning data, track program effectiveness, and support decision-making.
• Excellent Communication skills to interact with stakeholders, trainers, and learners, and to prepare clear documentation.
• Sales-related skills to support internal promotion of learning programs and encourage participant engagement.
• Operations Management skills to coordinate logistics, manage learning processes, and ensure efficient program delivery.
• Project Management skills to plan, prioritize, and execute multiple learning initiatives within defined timelines.
• Ability to work in a structured, detail-oriented manner.
• Ability to collaborate effectively in a fast-paced, matrixed environment.

Requirements & Tech Stack

• Proficiency in MS Office tools.
• Proficiency in learning management systems (LMS) is beneficial.
• Bachelor’s degree in Business, Human Resources, Education, or a related field is preferred.
• Prior experience in learning operations, L&D coordination, or BPM/BPO environments is an advantage.