Customer Engagement Intern

About the Role

We are looking for an enthusiastic and people-oriented Customer Support / Customer Engagement Intern to support our engagement with customers, parents, caregivers, and partner institutions. This role offers an opportunity to gain hands-on experience in customer communication, relationship management and supporting the adoption of innovative solutions for the neurodivergent population.

Duration

1 to 3 Months Internship

Key Responsibilities

• Communicate with customers, parents, and caregivers through phone calls, WhatsApp, and other communication channels.
• Assist in onboarding new users and guiding them through the initial steps of using our platform.
• Follow up with customers to understand their experience, address basic queries, and ensure a smooth user journey.
• Maintain accurate records of customer interactions, feedback, follow-ups, and support requests.
• Coordinate with internal teams to resolve customer concerns and escalate issues when required.
• Support customer engagement initiatives, feedback collection, and relationship-building activities.
• Assist in scheduling product demonstrations, follow-up calls, and customer meetings.

Qualifications

• Bachelor's degree in any discipline or students currently pursuing their degree.
• Freshers are welcome to apply.
• Good verbal and written communication skills.
• Comfortable speaking with people over phone and communicating through WhatsApp.
• Basic computer skills and familiarity with spreadsheets and documentation.
• A willingness to learn, take responsibility, and interact professionally with customers.

Preferred Skills

• Friendly, patient, and empathetic approach to customer interactions.
• Good listening skills and the ability to understand customer concerns.
• Organised approach to maintaining records and managing follow-ups.
• Confidence in making phone calls and communicating with different types of people.
• Ability to work independently as well as part of a team.
• Interest in healthcare, technology, customer experience, or social impact is an added advantage.

What We Offer

• Hands-on experience in customer support and engagement.
• Exposure to customer relationship management and product onboarding.
• Opportunity to work with a team focused on improving support for the neurodivergent population.
• Guidance and mentorship from the team.
• Certificate of Internship upon successful completion.
• Potential opportunity for full-time employment based on performance and organisational requirements.