Customer Relations Associate

About the Role

The Customer Relations Associate (Remote) is a full-time role focused on supporting policyholders and enhancing their overall experience with American Equity Specialty Insurance Company.

Key Responsibilities

• Responding to inquiries via phone, email, and online platforms.
• Resolving customer issues related to policies, billing, and claims.
• Documenting interactions accurately in internal systems.
• Proactively following up with customers to ensure satisfaction.
• Assisting with account updates.
• Coordinating with internal teams to address complex concerns.
• Contributing to customer retention initiatives.
• Identifying opportunities for service improvement.
• Upholding company standards for professionalism and confidentiality.

Requirements & Tech Stack

• Comfort working in a remote environment with reliable technology and internet access.

Qualifications

• Strong customer-facing skills including Customer Service and Customer Support.
• Ability to foster long-term relationships through Customer Retention and Customer Satisfaction.
• Excellent Communication skills, both written and verbal.
• Attention to detail, strong organizational skills, and the ability to manage multiple inquiries simultaneously.
• Demonstrated problem-solving skills, professionalism, and commitment to inclusive, respectful service to all customers.
• Experience in insurance, financial services, or a related customer contact role is preferred.
• High school diploma or equivalent required.
• Post-secondary education in business, communications, or a related field is beneficial.