Veterinary Client Services Representative

About the Role

Vickery Place Animal Hospital is seeking a friendly, compassionate, and organized Veterinary Client Service Representative to join their team in Dallas, Texas. This role is the first point of contact for clients and their pets, focused on creating a welcoming and positive experience.

Key Responsibilities

• Greet clients and their pets with warmth, enthusiasm, and professionalism, both in person and over the phone.
• Schedule appointments, manage the appointment calendar, and assist with patient check-in and check-out.
• Answer incoming phone calls, respond to client inquiries, address concerns, and ensure timely and helpful communication.
• Serve as a communication link between clients, veterinarians, veterinary technicians, and other hospital team members.
• Enter and update client and patient information, maintain medical records, and assist with administrative responsibilities.
• Prepare invoices, process payments, and assist clients with questions regarding their transactions.
• Help clients navigate their pet's healthcare journey with patience and understanding, especially in stressful or emotional situations.
• Collaborate with fellow client service representatives and the medical team to create an efficient, positive, and supportive hospital environment.

Requirements & Tech Stack

• Excellent verbal and written communication skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using computers, entering information, and learning new software systems.
• Ability to remain calm, compassionate, and professional when interacting with upset or emotional clients.
• Dependable, flexible, and team-oriented attitude.
• A genuine passion for helping people and caring for animals.

Qualifications

• Previous customer service, receptionist, front desk, hospitality, retail, or administrative experience is preferred.
• Veterinary receptionist or veterinary hospital experience is a plus, but not required.