Customer Service Associate

About the Role

FF Inc is hiring a Customer Service Associate in Brooklyn, NY for a Full-Time position. The role involves providing friendly, professional support to customers, creating positive experiences, answering questions, providing product and service information, resolving concerns, and assisting with general customer needs. You will collaborate with team members to ensure accurate information and timely support. The ideal candidate communicates well, enjoys working with people, and can stay organized in a busy customer-facing environment.

Key Responsibilities

• Provide professional and friendly customer service.
• Assist customers with questions, requests, and general support needs.
• Provide accurate information about products, services, pricing, policies, and current offerings.
• Listen to customer needs and help identify appropriate solutions.
• Resolve routine customer concerns and escalate more complex issues.
• Assist with orders, transactions, payments, account updates, or service requests.
• Follow up with customers when additional information or assistance is needed.
• Maintain accurate records of customer interactions and account activity.
• Update customer information within internal systems or CRM platforms.
• Coordinate with team members to resolve customer requests efficiently.
• Help maintain a professional, organized, and welcoming customer environment.
• Support customer satisfaction and overall service quality.
• Assist with additional customer service and operational responsibilities.

Requirements & Tech Stack

• Strong communication and interpersonal skills.
• Friendly, patient, and professional approach to customer service.
• Comfortable interacting with a variety of customers.
• Strong listening and problem-solving abilities.
• Ability to stay organized and manage multiple customer needs.
• Dependable and consistent attendance.
• Detail-oriented approach to customer information and records.
• Comfortable learning new systems and technology.
• Basic computer and data-entry skills.
• Ability to work effectively both independently and as part of a team.
• Availability to work a full-time schedule.
• CRM proficiency is listed among desired skills.
• Email communication is a relevant skill.
• Computer proficiency and basic computer skills are required.

Qualifications

Previous experience in customer service, customer support, retail, hospitality, client services, sales support, or another customer-facing position is preferred but not required.