Associate Account Manager

About the Role

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. The Account Management team drives growth and success for hotel and lodging partners by leveraging data, market insights, and consultative commercial conversations. As an Associate Account Manager, you will develop foundational account management, sales, and negotiation skills while working closely with lodging partners to identify opportunities, solve business challenges, and drive mutual success.

Key Responsibilities

Partner Relationship Management

• Build and maintain relationships with hotel and lodging partners and key decision-makers.
• Conduct regular partner conversations to understand business objectives, challenges, and growth opportunities.
• Support account planning activities designed to increase partner engagement and business performance.
• Develop knowledge of partner business models, industry trends, and competitive landscapes.
• Build credibility with partners through data-driven recommendations and consultative discussions.

Commercial Growth & Business Development

• Identify revenue growth opportunities within assigned accounts through data analysis, market trends, and partner conversations.
• Conduct commercial discussions focused on improving visibility, competitiveness, conversion, and overall partner performance.
• Influence partner decisions through insights, recommendations, and value-based selling techniques.
• Support the negotiation of commercial programs, promotions, and initiatives that drive mutual business growth.
• Demonstrate curiosity and a proactive approach to uncovering new business opportunities and expanding partner engagement.
• Use performance metrics and KPIs to identify risks and recommend actions that improve partner success.

Data, Insights & Problem Solving

• Analyze account performance data to identify trends, opportunities, and areas for improvement.
• Guide partners using market insights and performance recommendations that support business goals.
• Gather and interpret information to develop practical solutions for partner business needs.
• Contribute to business cases, recommendations, and commercial initiatives under the guidance of senior team members.
• Learn how business decisions impact partner performance and company outcomes.

Commercial Acumen & Negotiation

• Develop a working knowledge of commercial agreements, contract terms, and standard negotiation practices.
• Learn when and how to partner with legal and internal stakeholders to support contract modifications.
• Build confidence conducting commercial conversations and navigating partner objections.
• Assist in evaluating the costs, benefits, and risks of potential business solutions.
• Develop understanding of stakeholder decision-making processes and influence strategies.

Product & Market Knowledge

• Build expertise in company products, tools, technologies, and partner solutions.
• Understand how products and services create value for partners and customers.
• Develop awareness of competitor offerings and market dynamics.
• Learn how to position company solutions effectively in a competitive marketplace.

What To Expect

• Engage with partners daily through a high volume of outbound phone calls, emails, and virtual meetings.
• Manage a portfolio of accounts while balancing multiple priorities, deadlines, and partner needs.
• Build relationships and influence business decisions through proactive outreach and consistent follow-up.
• Work in a fast-paced environment where priorities, partner needs, and market conditions can change quickly.
• Use data, insights, and performance metrics to prepare for partner conversations and identify growth opportunities.
• Maintain accurate records of partner interactions, action plans, and account activities within internal systems.
• Work across multiple digital tools and platforms, including CRM systems, reporting dashboards, productivity software, and AI-enabled solutions.

Requirements & Tech Stack

• Bachelor's degree or equivalent experience.
• 0-2 years of professional experience.
• Proficiency in English and the local language of the market served.
• Strong verbal and written communication skills.
• Strong analytical mindset with the ability to interpret data and translate insights into business recommendations.
• Comfortable conducting business conversations in English.
• Demonstrated interest in sales, business development, negotiation, hospitality, e-commerce, consulting, or customer-facing commercial roles.
• Ability to build relationships and communicate effectively with internal and external stakeholders.
• Self-motivated, curious, and eager to learn in a fast-paced environment.