Case Manager Entry

About the Role

Case Manager Entry provides entry-level case management services to clients classified as low acuity. This role serves on a team that acts as the central point of contact for coordinating services and care for assigned clients. These positions support individuals and families residing in interim and permanent housing.

Key Responsibilities

• Work as part of a team to conduct assessments of participant strengths and needs.
• Provide coaching for social support of participants.
• Coordinate care, case management, and system and housing navigation.
• Advocate on behalf of participants before other clinical, agency, and community settings.
• Motivate participants and connect them to appropriate programs (Capacity Building).
• Locate assigned participants, secure a safe place while resolving needs (Outreach and Engagement).
• Provide services on-site each day of active employment.
• Through individual meetings, develop a detailed plan of action to meet client needs, set goals, and find necessary resources.
• Accompany participants to activities and services.
• Connect participants to appropriate services.
• Motivate participant progress.
• Meet participants and bring them into programs.
• Other duties as required and may be subject to change.

Requirements & Tech Stack

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients, including those with homelessness, mental illness, substance abuse, or who have recently been released from incarceration.
• Mandated Reporter: All employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

• Case Management training within 6 months of hire.
• 6 Months of Social Services case-related experience OR Associate’s Degree in a Social Services related field in lieu of experience.
• Preferred: Current California driver's license and clean driving record.