Operations Associate

About the Role

Contineu is hiring an Operations Associate to coordinate deployment delivery across their growing client base. This role involves managing day-to-day workflows from video intake through processing, annotation, quality checks, and reporting, ensuring client deliverables are complete and on schedule. The role is an individual contributor focused on internal delivery coordination, without site visits or field execution.

Key Responsibilities

• Coordinate delivery schedules across pilots and ongoing client deployments, tracking priorities, dependencies, and deadlines.
• Check incoming videos and project details for completeness, and follow up on missing files or incorrect information.
• Identify delivery risks, document operational issues, and escalate technical problems with relevant context, following up until issues are resolved.
• Share clear progress updates and maintain checklists and process documentation to improve delivery consistency.

Requirements & Tech Stack

• Strong organisation, attention to detail, and follow-through across multiple tasks and deadlines.
• Clear written and verbal communication, with the ability to coordinate effectively across teams.
• Confidence using spreadsheets and task trackers, and willingness to learn unfamiliar software and technical workflows.
• Willingness to adopt AI tools to work faster and improve efficiency and productivity.
• Sound judgement in prioritizing work, raising risks early, and seeking guidance when priorities conflict.

Qualifications

• 0-2 years of experience in operations, project coordination, service delivery, or a related area. Relevant internships and substantial college or community projects are welcome.
• Experience in startup operations, data operations, or annotation workflows is useful.
• Coding skills and a construction background are not required.

Performance Expectations

• During the first three months, manage the daily delivery queue with increasing independence, keep records accurate, identify risks early, and contribute to process improvements.
• Performance will be assessed on timely delivery, effective coordination, handover quality, and avoidable rework, with targets aligned to workload and team capacity.

Hiring Process

• The final stage of the hiring process is a paid work trial lasting 1-3 weeks, before the hiring decision is made.
• The trial will involve work relevant to the role. Its scope, duration, expected hours, and compensation will be agreed upon before it begins.