Junior Account Manager

About the Role

YouLend is a leading global embedded finance platform. As we rapidly expand across the US, we're looking for a motivated Junior Account Manager to join our growing Atlanta Sales team. This is an opportunity to launch your sales career at a fast-growing fintech company. In this hands-on role, you'll work directly with merchants, build sales and relationship management skills, and grow your career in a fast-paced, high-impact environment.

Key Responsibilities

• Proactively manage a portfolio of accounts, monitoring performance, identifying growth opportunities, and providing insights to help merchants succeed.
• Handle inbound and outbound communications with professionalism and care — including calls, emails, and platform messages — ensuring all interactions are accurate and timely.
• Collaborate closely with internal teams such as Sales, Risk, and Operations to resolve merchant inquiries or issues efficiently and effectively.
• Support merchants through renewals, upsell opportunities, and product education, always balancing customer needs with business objectives.
• Maintain detailed and accurate records of all merchant interactions, activities, and account updates across internal systems and CRM tools.
• Demonstrate strong communication, negotiation, and relationship management skills to build trust and deliver positive outcomes.
• Prioritize workload effectively to manage a high volume of accounts while maintaining accuracy and a customer-first mindset.
• Bring commercial awareness, problem-solving ability, and enthusiasm for working with SMEs in a dynamic fintech environment.

Requirements & Tech Stack

• Strong attention to detail and accuracy is essential.
• Proven ability to work effectively under pressure and meet tight deadlines.
• Excellent interpersonal and communication skills (both written and verbal).
• Demonstrated problem-solving ability and initiative.
• Team-oriented with a collaborative approach to work.
• Positive attitude, reliability, and a strong work ethic.
• Proficient in Microsoft Office Suite; experience with financial systems or CRM tools is a plus.
• Previous experience in a funding, finance, or operations role is an advantage but not required.
• A target-driven mindset with a strong interest in sales and commercial success.
• Comfortable using Microsoft Excel and working with data.
• A customer-first attitude with a passion for helping small businesses succeed.

Qualifications

• This section is not explicitly defined in the raw text, but implies a combination of the skills and experience listed above.