Business Analyst I

About the Role

This full-time (40-hours/week) position is located at 17 Technology Circle Columbia SC 29203. It operates in a typical office environment with an 8-hour shift scheduled between 8:30 AM and 5:00 PM, Monday-Friday. Occasional overtime may be required.

Position Purpose

Assists in formulating and defining systems scope and objectives using research and a basic understanding of business systems and industry requirements. Learns to conduct business process analyses, needs assessments, and cost/benefits analyses for aligning operations solutions with business initiatives. Provides assistance in testing efforts and may provide security administration to applications.

Key Responsibilities

• Obtains a detailed understanding of major operations and functions within supported areas.
• Reviews basic system enhancements/upgrades to determine applicability of customer file modification requirements.
• Assists in facilitating timely and accurate updates to reference files based on customer requests, following clearly defined procedures.
• Documents system problems and assists in their resolution.
• Reviews and completes various daily reports to ensure system performance.
• Prepares written reports and analysis, including recommendations for system functionality and testing progress.
• Prepares and reviews test data, test plans, and test matrices for system changes.
• Develops test matrices to accurately reflect changes and detail expected outcomes.
• Executes test cases and evaluates test results for errors.
• Reports problems through appropriate channels and suggests corrections for successful implementation.
• Under guidance, learns to define business requirements, perform tests, and may lead small projects.
• Learns how to prepare and review data for analysis to evaluate activities, performance, and systems within a specific area for standards and workflow simplification.
• Communicates with management and departmental personnel to document workflow procedures.
• Assists in preparing verbal and written communication about business changes.
• Functions as a liaison between operations testers and information systems.
• Assists customer testers with project-related issues.

Requirements & Tech Stack

• Microsoft Office

Qualifications

• Required Education: Bachelor's Degree
• Degree Equivalency: 4 years job-related work experience OR Associate's degree AND 2 years job-related work experience
• Required Skills and Abilities:
• Basic knowledge of business support and systems concepts.
• Strong teamwork, communication, and interpersonal skills.
• Good analytical and conceptual skills.
• Good organizational and problem-solving abilities.
• Understands how projects and implementations affect an organization and can link it to business processes.

Preferred Experience

• 1 year provider enrollment experience
• Exposure to quality control, quality auditing, quality assurance

Preferred Software and Tools

• Proficiency in Microsoft Word and Microsoft Excel