Business Analyst

About the Role

We are looking for a Business Analyst to join our team, supporting clients with software and data-related inquiries while helping ensure timely, effective issue resolution. This role is well suited for an early-career candidate who enjoys investigating problems, working directly with users, and collaborating across technical and business teams. The position offers exposure to client-facing support, analysis, documentation, and project participation, with opportunities to build expertise and grow within the organization.

Key Responsibilities

• Serve as the first point of contact for client questions and issues related to software functionality and data quality, delivering responsive and thorough support.
• Record, assess, and prioritize incidents by evaluating business impact, identifying risks, and driving each issue toward a complete resolution.
• Perform detailed troubleshooting and root cause analysis using available system information, logs, and supporting tools to diagnose complex problems.
• Coordinate with internal teams and external partners when advanced support is needed, ensuring escalated items are tracked and followed through to closure.
• Stay informed on application updates, enhancements, and newly released features to provide accurate guidance to users.
• Contribute to the collection of business needs and support the execution of approved change requests.
• Help develop specifications, business requirement materials, and impact assessments to support solution planning and delivery.
• Assist with project implementations by applying system knowledge and business process understanding, and maintain clear, up-to-date documentation throughout support and project activities.

Requirements & Tech Stack

• Ability to investigate issues effectively, including reviewing application log files and identifying likely causes.
• Hands-on troubleshooting capability with strong analytical and problem-solving skills.
• Familiarity with SQL, data analysis, and Power BI.
• Knowledge of change management practices is an advantage.
• Strong communication, attention to detail, teamwork, and a proactive approach to work.

Qualifications

• Bachelor’s degree in business, technology, or a related field.
• 0 to 3 years of relevant experience in business analysis, application support, or a similar role.
• Experience working in a customer-facing environment is preferred.