HR Service Delivery New Associate

About the Role

Accenture combines unmatched experience and specialized skills across more than 40 industries, offering Strategy and Consulting, Technology and Operations services, and Accenture Song, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. This role bridges the gap between traditional HR administration and rigorous compliance, ensuring every employee interaction meets legal standards.

Key Responsibilities

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests related to the exit process (resignations, terminations, retirements) and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support payroll to process final settlements, full and final calculations, and statutory dues.
• Validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation.
• Ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute processes accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure LWIs are followed and updated regularly and train team members on process updates.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective actions for current remediation and future control.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing metrics, how they are measured, and improvise the measurement system for effectiveness and transparency.
• Demonstrate the highest level of customer service.
• Translate business requirements against standard product offerings and development platforms.
• Create prototypes, complete integration testing with delivery platforms, and create job aids and other relevant documentation.
• Onboard the content development team on the tool/s and processes.
• Gain deep knowledge about Learning Management Systems (LMS) like CSOD, SABA, SuccessFactors to deploy and test courses.
• Report status of team members to internal/external stakeholders.
• Upskill the content development team on standard tools and technologies.
• Learn new tools as and when introduced and knowledge share with other team members.
• Support compliance in service delivery by ensuring all employee records, onboarding documents, and termination procedures adhere to federal and state mandates.
• Lead internal audits of employee files and HRIS data, maintaining "audit-ready" documentation for external regulatory bodies.
• Design, coordinate, and facilitate mandatory training sessions, including data compliance and process training.
• Serve as the first tier of support for complex employee relations issues, providing guidance aligned with company policy and legal requirements.
• Assist in drafting and updating the Employee Handbook to reflect changing regulations and internal shifts in best practices.

Requirements & Tech Stack

• Workforce Data Admin - Employee Data Process Design
• HR systems and ticketing platforms (e.g., Workday, ServiceNow)
• Learning Management System (LMS) like CSOD, SABA, SuccessFactors
• HRIS

Qualifications

• Any Graduation
• Bachelor's degree in HR, Business Administration, or a related field.
• Relevant experience in an HR Service or Compliance-heavy role.
• Written and verbal communication skills.
• Critical Thinking
• Problem Management
• HTML5, CSS3, JavaScript, XML
• Experience developing content for mobile platforms or mobile applications (e.g., iOS, Android, Windows Phone).
• Experience undertaking common software quality assurance practices.
• Experience creating detailed software documentation.
• Strong English written / verbal communication skills.
• Strong problem-solving skills and ability to carry out research.
• Ability to multitask and manage several concurrent work assignments.
• Hand-on Knowledge of HRMS (e.g., SAP, Workday, Oracle) is required.
• Good organizational and prioritization skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results and detail-oriented.
• Focus on high data accuracy.

Additional note from original text: "This role bridges the gap between traditional HR administration and rigorous compliance. You aren't just answering 'where is my paycheck'; you are ensuring that every employee interaction meets legal standards and that the workforce is continuously upskilled to meet industry regulation."