Client Servicing Executive

About the Role

You’ll be the primary point of contact for a set of client accounts, managing day-to-day communication, coordinating social media calendars, working with internal creative and tech teams, and ensuring every deliverable is on time and on brand. This is an entry-level role.

Key Responsibilities

Client Communication & Relationship Management

• Be the go-to person for clients, ensuring responsiveness, reliability, and proactivity.
• Run regular check-ins to track progress against client goals.
• Collect, document, and manage briefs and feedback efficiently.
• Respond to client queries promptly across WhatsApp, email, and calls.
• Handle approvals, reviews, and lead list coordination.

Social Media & Content Management

• Build and manage monthly social media calendars across client accounts.
• Review creatives and copy to ensure brand consistency before publishing.
• Ensure content goes live on schedule across all platforms.
• Monitor comments and DMs and respond or flag within agreed timelines.
• Prepare monthly performance reports against defined goals.

Internal Coordination

• Act as the bridge between clients and the internal team.
• Work closely with designers, copywriters, and developers to keep delivery on track.
• Flag conflicts or delays early.

Issue Resolution

• Handle day-to-day client concerns calmly and clearly.
• Coordinate with relevant teams on fixes and communicate timelines back to clients.
• Escalate recurring or unresolved issues to your manager with full context.

Requirements & Tech Stack

• Skills:

• Excellent written and spoken English (clear, confident, and professional).

• Strong attention to detail.

• Good interpersonal skills; ability to maintain client and internal relationships.

• Organized and calm under pressure; ability to juggle multiple accounts.

• Basic familiarity with social media platforms (Instagram, Meta, LinkedIn).

• Curiosity about digital marketing and eagerness to learn.

• Education:

• Bachelor’s degree in Marketing, Communications, Business, or any related field.

• Experience:

• 0–2 years of experience in a client-facing or coordination role.

• Prior internship or project experience in a marketing/agency context is a plus.