Guest Services Associate

About the Role

This is a full-time, on-site Guest Services Associate role based in Gujarat, India.

Key Responsibilities

• Welcome guests.
• Manage check-in and check-out procedures.
• Ensure smooth front desk operations.
• Handle inquiries.
• Coordinate reservations.
• Assist with room assignments.
• Address guest requests and concerns promptly.
• Coordinate with housekeeping, food and beverage, and other hotel departments.
• Maintain accurate records.
• Follow company policies.
• Uphold brand standards of hospitality and professionalism.

Requirements & Tech Stack

• Basic computer proficiency.
• Familiarity with hotel management or reservation systems.
• Comfort with handling cash and card payments.

Qualifications

• Strong Guest Services and Guest Service skills.
• Excellent Customer Service skills.
• Reservations-related skills.
• Clear and professional Communication skills, both verbal and written.
• Strong interpersonal skills.
• Attention to detail.
• Ability to stay calm and courteous in high-pressure or busy situations.
• Prior experience in front office, hospitality, or customer-facing roles is preferred but not mandatory.
• Diploma or degree in Hospitality Management or a related field is an advantage.
• Willingness to work flexible hours, including weekends and holidays, is required.