d'Lite Barista

About the Role

The Barista is a Front of House team member responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding company core values. The role requires delivering excellent drinks and service in a clean, friendly, and safe dining environment. The Barista reports to the Shift Leader [SL] and General Manager [GM] and is accountable for executing policies, procedures, and directions.

Key Responsibilities

• Provide superior customer service through fast, efficient, accurate, and proper drink production to company standards.
• Continuously test drink products for taste, appearance, and consistency.
• Clean and maintain the barista station and equipment regularly.
• Demonstrate superior knowledge of the entire drink menu, including ingredients, modifications, allergens, and upcharge costs.
• Educate customers on coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by greeting customers professionally and enthusiastically, guiding them through the menu, and processing orders efficiently.
• Complete primary and secondary position responsibilities and daily duties at a superior level.
• Maintain a calm demeanor during high-volume periods or unusual events.
• Field inside, drive-thru, and phone orders as needed.
• Operate a Point of Sale system [POS] at times.
• Perform work of other team members as needed.
• Adhere to proper cash handling procedures at all times.
• Address customer complaints and report them to the SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, professional conduct, and appearance.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Fluent in English (speak and write)
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company products and procedures
• Availability to work on weekends
• Reliable transportation
• Ability to work shifts ranging from Sunday – Saturday, 5:30 am to 5:30 pm, with shifts from 4 to 8 hours.
• Physical Demands:
• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Reaching: Frequently
• Grasping: Frequently
• Lifting/Carrying:
• 1-10 lbs: Continuously (Drink items, paper goods, office items, buss tubs)
• 11-20 lbs: Frequently (Water dispenser, small tea jugs, air pots)
• 21-35 lbs: Occasionally (Trash/Recycle)
• 36-50 lbs: Frequently (Tea jugs)
• 51-75 lbs: Never
• Prefer prior customer service experience.
• Prefer prior Barista experience (not required).
• Prefer proficiency on Aloha POS (not required).
• Prefer ability to handle multiple projects simultaneously and efficiently.

Qualifications

• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills