Human Resources People Services Associate

About the Role

Our client is seeking a detail-oriented Human Resources People Services Associate to provide responsive, high-quality support throughout the candidate and employee lifecycle. This role is ideal for an HR operations professional who enjoys solving problems, managing multiple priorities, and delivering an exceptional service experience in a fast-paced environment.

Employment Type: Freelance

Location: Remote

Pay Rate: $28–$34 per hour

Tentative Start Date: October 20, 2026

End Date: July 19, 2027

Key Responsibilities

• Serve as a primary point of contact for HR and recruiting-related questions, delivering timely and accurate guidance on policies, processes, and transactions.
• Support recruiting operations, including interview coordination, candidate travel, virtual interview logistics, and background-check administration.
• Coordinate onboarding activities, review hiring documentation, support offer audits, and partner with Talent Acquisition and IT on smooth new-hire transitions.
• Manage employee lifecycle administration, including data entry, record audits, documentation, and personnel file maintenance.
• Provide Tier 1 and Tier 2 support to employees and managers, escalating sensitive or complex cases through the appropriate channels.
• Create and maintain clear HR resources, including process guides, knowledge articles, and policy-related materials.
• Collaborate with HR Business Partners, Talent Acquisition, and Centers of Excellence to improve processes and support cross-functional initiatives.
• Contribute to continuous-improvement projects that enhance the candidate and employee experience.

Requirements & Tech Stack

• Experience supporting HR operations, recruiting coordination, employee services, or a related function.
• Familiarity with HRIS and recruiting platforms; Workday experience is strongly preferred.
• Experience using case-management or ticketing systems.
• Strong attention to detail and a commitment to handling confidential information with discretion.
• Excellent organizational skills, with the ability to prioritize effectively across competing requests.
• A customer-service mindset and clear, professional communication skills.

Preferred Qualifications

• Experience supporting a high-volume or global HR environment.
• Interest in or exposure to the gaming, entertainment, or technology industry.