Early Morning Stock Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores.

Key Responsibilities

• Ensures customers have a positive shopping experience.
• Makes eye contact, smiles, and greets all customers courteously and friendly.
• Treats fellow associates with respect.
• Efficiently follows all company best practice standards.
• Maintains a clean work area at all times.
• Ensures proper merchandise presentation.
• Performs assigned tasks during all working hours and a range of functions in all areas of the store as business needs require.
• May perform additional tasks to achieve customer service and operational goals.

Essential Functions

• Safety First: Understands safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Ensures clutter-free, clear egress to emergency exits.
• Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow associates using Company recognition programs.
• Assists customers in any way necessary, including register operations, merchandise assistance, and answering questions politely and knowledgeably.
• Greets customers by making eye contact, smiling, and saying "hello" throughout the store, and "thank you" with every register transaction.
• Provides prompt and efficient responses to customers.
• Responds to Customer Service calls immediately.
• Handles customer issues courteously and helpfully, involving Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintains a professional appearance and adheres to the Company's dress code.
• Performs daily assigned sizing and recovery per company best practice for a neat, clean, and organized store.
• Expedites newly received merchandise receipts to the sales floor with urgency, merchandising items per company best practice and monthly presentation guidelines.
• Maintains merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash, credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies, including identification, proper processing, and notification of Store Leadership for disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids, and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps in their workflow.

Qualifications & Skills

• Ability to communicate effectively with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Requirements & Tech Stack

• Ability to use all Store equipment, including PDTs, registers, and PCs as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Physical Requirements

• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.