Senior Associate Delivery Consultant

About the Role

As a Senior Associate Delivery Consultant, you will consult with clients during implementations to deliver client-specific upgrades. This includes testing, training, and complete client-specific design using appropriate tools. You will be involved in the full solution build with accountability for the build quality score and follow-up actions.

Key Responsibilities

• Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements, and ongoing system maintenance.
• Provide implementation process leadership for client work groups.
• Complete complex full system solution build and maintain accountability for build quality score and follow-up actions.
• Navigate across venues to resolve issues, propose mitigation strategies, and/or escalate when appropriate to solution and engagement leadership.
• Develop and execute complex test plans and test script execution, and follow change management processes for new defects.
• Establish best practices for knowledge transfer and process improvement.
• Assume venue coaching responsibility for other employees.
• Support client partners with solution troubleshooting and knowledge transfer.
• Develop and maintain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Identify new issues and report to solution and engagement leadership.
• Leverage internal and external resources to deliver problem identification and resolution.
• Develop and execute test plans and test script execution.
• Review new defects, write steps to test, outline information for change requests, and notify clients and note changes in end-user functionality.
• Ability to work overtime and/or irregular hours as needed.

Requirements & Tech Stack

• Possess good understanding of the Health care domain and Testing.
• Good knowledge on Issue Resolution.
• Proficient in Configuration activities.
• Good at Collaboration activities and supporting peer associates.
• Proficient Coaching, Troubleshooting, Facilitation, and Relationship Building skills.

Qualifications

• Bachelor’s degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications, or a related field, or equivalent relevant work experience.
• 0.6-2 years of system implementation experience.