Associate Solutions Engineer

About the Role

The Associate Solutions Engineer is an early-career technical sales role for individuals passionate about technology, AI, customer problem-solving, consultative selling, and customer experience transformation. The Solutions Engineering organization acts as the technical and business advisory arm of the Go-to-Market team, helping customers envision, validate, and realize the value of Talkdesk’s platform and AI innovations. This is a developmental role for high-potential early talent eager to build expertise in cloud contact center technology, AI-powered customer experience, automation, integrations, enterprise software, and consultative selling.

Key Responsibilities

• Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
• Learn to understand customer business challenges, contact center operations, technical environments, and transformation goals.
• Assist in preparing and delivering product demonstrations showcasing how Talkdesk can solve customer problems, improve customer experience, and drive measurable business outcomes.
• Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation.
• Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
• Develop foundational knowledge of Talkdesk solutions including Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation.
• Collaborate with Solutions Engineering, AI Solutions Engineering, Value Advisory, Enterprise Architecture, Partner Engineering, Proposal Management, Demo Engineering, Product, Sales, and Customer Success to support high-quality customer engagements.
• Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, enablement sessions, and team learning activities.
• Build confidence in explaining technical concepts in a clear, simple, and business-oriented way.
• Support competitive positioning by learning to differentiate Talkdesk solutions in the market.
• Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
• Develop an understanding of how AI, automation, and enterprise integrations can transform customer and employee experiences.
• Continuously develop technical, presentation, consulting, business acumen, and customer-facing skills through training, mentorship, certifications, and hands-on experience.
• Travel to customer meetings, internal events, and team sessions as needed.

Requirements & Tech Stack

• AI experience is strongly preferred.
• Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain ideas clearly and adapt communication style for different audiences.
• Strong presentation skills or a desire to develop into a confident presenter.
• High level of curiosity, coachability, initiative, and willingness to learn. A go-getter attitude is a must.
• Strong problem-solving skills and the ability to connect customer needs to potential solutions.
• Ability to work effectively in a fast-paced, collaborative environment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.
• Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.

Qualifications

• Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience.
• Preferred: Internship, academic project, or early professional experience in AI development, sales engineering, consulting, customer success, technical support, product, implementation, software, or SaaS.
• Preferred: Exposure to customer service, contact centers, CRM systems, business intelligence, workforce engagement management, automation, or AI-powered applications.
• Preferred: Experience presenting to groups, facilitating discussions, or explaining technical concepts to non-technical audiences.
• Preferred: Familiarity with platforms such as Salesforce, Zendesk, ServiceNow, Amazon Connect, Genesys, NICE, Five9, or other customer experience and contact center platforms.
• Preferred: Interest in developing expertise in AI, Agentic AI, automation, integrations, analytics, enterprise architecture, and customer experience transformation.