Customer Solutions Representative

About HEXA

HEXA Containment is a technology-enabled solutions company serving demanding industrial markets including equipment rental, energy, aerospace, and environmental services. We manufacture and deliver containment and environmental protection products.

About the Role

The Customer Solutions Representative is the engine of HEXA's customer relationships and a proving ground for demonstrating capability. This role is inbound-first, focusing on making HEXA easy to do business with.

Key Responsibilities

• Handle inbound calls and a shared team inbox.
• Build and follow up on quotes for customers.
• Own and resolve order issues.
• Coordinate lead times and shipping with the La Porte plant and distribution centers.
• Utilize CRM and internal platforms to manage workflow.

A Day at the Desk

• Primarily an in-office role, requiring approximately nine hours a day at a desk.
• Manage high volumes of calls and emails, especially during busy seasons.
• Tasks include building and chasing quotes, tracking orders, and problem-solving.
• Accuracy is critical, balanced with efficiency.

Training

• Hands-on training includes sitting with each team, a day at the La Porte plant, and riding along with an outside sales representative.
• Proficiency is typically achieved around three months, with confidence around six months.

Where This Role Can Lead

The Customer Solutions Representative role is the starting point for careers at HEXA. Advancement is earned through performance and business needs.

• The Acquisition Team: For CSRs who prove they can close deals.
• The Account Owner Team: For CSRs who prove they can build and maintain customer relationships.
• The Continuous Improvement Team: For CSRs who demonstrate strategic thinking and problem-solving beyond immediate tasks.

Requirements & Tech Stack

• CRM
• Internal Platforms

Qualifications

• At the start of a career, or up to four years in.
• Preference for team collaboration over individual work.
• Curiosity about customers, products, and the business.
• Proactive problem-solving skills, addressing underlying customer needs.
• Receptiveness to feedback and ability to adjust.
• Clear and confident phone communication.
• Ability to maintain organization and accuracy during busy periods.
• Prioritization of team success.
• Bachelor's degree in fields such as engineering, math, sciences, computer science, finance, accounting, business analytics, supply chain, economics, agribusiness, industrial distribution, information systems, construction science, operations management, or business administration or management, earned within the last five years or nearing completion.
• Residence within 25 miles of 12000 Aerospace Avenue, Houston.
• Experience in sports, team leadership, or competitive activities is a plus.

The Details

• Salary: $50,000 base salary; strong performers can earn up to $60,000 in year one through a performance compensation plan.
• Schedule: Full-time, Monday through Friday, 7:30 a.m. to 5:00 p.m.
• Location: Fully on-site at 12000 Aerospace Avenue, Houston, TX 77034. This is an in-office role.