Delivery Station Customer Service Associate, DSL
Amazon
Posted 14 Nov 2026, 09:01 ET
This job at a glance
- Who can apply
- New grads and up to 2 years · Bachelor's degree
- Must know
- Customer serviceData analysisBusiness analysisExcelMicrosoft Office
- Work
- On-site in Florence
- Pay
- Not stated by the employer.
- Skill demand
- Customer service95%Excel14%Business analysis4%Data analysis1%of 145 similar entry-level jobs posted in the US this week
- Listed
- Nov 14, 2026 · still open
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Key Responsibilities
- Communicate with customers directly in-person, via phone, and email.
- Empathize with and prioritize customer needs.
- Uphold company values and respect every customer.
- Resolve issues and set appropriate expectations with customers.
- Clearly understand and respond appropriately to customer issues.
- Consistently compose grammatically correct, concise, and accurate written responses to customer issues.
- Approach problems logically with good judgment to ensure appropriate customer outcomes.
- Make quick and effective decisions on behalf of the customer.
- Work a flexible Full-Time (40+ hours per week) schedule.
- Carry, lift, push, and pull up to 49 pounds.
- Frequently push, pull, squat, bend, and reach.
- Stand and walk during shifts lasting up to 12 hours.
- Work in environments where the noise level varies and can be loud.
- Work in environments where the temperature may vary and is not controlled.
- Inform delivery partners when customers need to reschedule deliveries.
- Resolve delivery issues to ensure a great customer experience.
About The Role
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages.
About The Team
The Customer Service team's mission is to be Earth's most customer-centric company. This team is inclusive, empowering, and looks after its people. Their goal is to reduce customer effort, helping customers get the best results quickly and efficiently. Opportunities exist in process improvement, customer experience, data analysis, and customer retention.
Requirements & Tech Stack
- High school or equivalent.
- Experience in Customer Service.
- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
- Experience prioritizing and managing time effectively in dynamic environments.
- Experience working with computer and web-based tools.
Qualifications
- Bachelor's degree or equivalent.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience with written and verbal communication and presentation.
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.