Account Partner, Eats SMB

About the Role

Account Management at Uber involves navigating ambiguity, building trust quickly, and solving problems creatively. You will be responsible for the growth and success of a portfolio of SMB restaurant partners, acting as their primary advisor to maximize the Uber Eats platform. This is a high-impact role where your ability to build long-term partnerships directly influences local businesses and Uber’s mission. The environment is fast-paced, demanding a grit-based mindset, adaptability to shifting priorities, handling tough negotiations, and building lasting partnerships. We seek resourceful individuals energized by complex challenges who can demonstrate resilience to find creative solutions. This role offers autonomy and the opportunity to see tangible community impact. This is a hybrid position based in San Francisco, requiring office presence Tuesday - Thursday.

Key Responsibilities

• Build and grow long-term partnerships by understanding restaurant partners' priorities.
• Manage partner portfolios with urgency and discipline, utilizing data-driven insights to track KPIs and identify optimization opportunities.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high partner satisfaction.
• Adapt approaches based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape scalable regional strategies.

Requirements & Tech Stack

• Experience in account management, operations, sales, or customer-facing functions.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting business priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle management.
• Fluency in the local language of the market and professional proficiency in English.
• High school diploma or equivalent.

Preferred Qualifications

• Proficiency in Salesforce and Google Sheets/Excel for data-driven decision making.
• Demonstrated problem-solving ability to address gaps in merchant processes.
• Stakeholder management skills with the ability to influence without authority.

For San Francisco, CA-based roles: The total annualized on-target earnings (OTE) for this position is USD $85,429 - USD $90,005. The OTE includes a base hourly rate of USD $28.75 per hour - USD $30.29 per hour and an annualized cash variable incentive target range of USD $25,629 - USD $27,001.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.