Infra Tech Support Practitioner

About the Role

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
• Develop expertise in Service Desk Management.
• Foster a collaborative environment where learning and contribution are valued.

Key Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational standards.

Requirements & Tech Stack

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• Bachelor's Degree in relevant field of studies.

Qualifications

• Intermediate proficiency in customer service.
• Beginner proficiency in communication skills.
• Intermediate proficiency in problem solving.
• Beginner proficiency in time management.
• Beginner proficiency in attention to detail.
• Advantageous to have prior experience in relevant related skills.