Customer Experience Specialist
Walmart
Bengaluru, Karnataka, IndiaFresher2h agovia LinkedIn
Posted 14 Nov 2026, 13:09 IST
This job at a glance
- Who can apply
- Freshers and up to 1 year · 12th pass
- Must know
- Customer serviceCRM
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%CRM13%of 144 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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About the Role
We are looking for enthusiastic and customer-focused Customer Support Executives to handle customer queries for Walmart.
Key Responsibilities
- Handle inbound customer calls.
- Assist customers with online purchases and order-related queries.
- Help customers track orders and check delivery status.
- Handle cancellation, return, exchange, and refund requests.
- Resolve complaints related to missing, damaged, or incorrect products.
- Assist customers with payment failures, duplicate charges, and billing issues.
- Handle grocery delivery and pickup-related concerns, where applicable.
- Provide information about product availability, pricing, and promotions.
- Coordinate with delivery partners and relevant departments to resolve customer issues.
- Maintain customer satisfaction through effective communication and timely resolution.
Qualifications
- Minimum qualification: 12th pass / Graduation.
- Excellent English communication skills.
- Strong customer service and interpersonal skills.
- Good listening and problem-solving abilities.
- Ability to handle difficult and dissatisfied customers.
- Basic computer knowledge and CRM navigation.
- Good typing and multitasking skills.
- Ability to understand order management and payment-related queries.
- Willingness to work in rotational shifts.
- Freshers and experienced candidates can apply.