Customer Support Associate, Voice Process

About the Role

We are seeking an enthusiastic Customer Support Associate with excellent written and verbal communication skills to deliver exceptional service and support to users. The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations. This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment.

Key Responsibilities

• Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
• Maintain a high standard of communication and rapport to build trust with users.
• Provide technical support and execute troubleshooting tasks effectively.
• Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
• Track and report daily support metrics to ensure consistent delivery and service quality.
• Adapt quickly to customer needs and work collaboratively to meet performance targets.

Requirements & Tech Stack

• Excellent written and verbal communication skills.
• Strong interpersonal skills and a natural drive to ensure customer satisfaction.
• Good analytical and problem-solving abilities to handle customer concerns effectively.
• Ability to work in a structured, full-time, on-site environment.

Qualifications

• Minimum qualification: Graduate (Bachelor’s degree in any relevant field).
• Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.

Location: Bengaluru (Bellandur) | In-office

Salary: ₹3,20,000 – ₹3,50,000 Per Annum (+₹25,000 – ₹35,000 Variable)

Benefits: One-way cab facility (up to 15 km), ₹10,000 Joining Bonus