Delivery Station Customer Service Associate

About the Role

At Amazon, the mission is to be Earth’s most customer-centric company. The Delivery Station Customer Service Associate provides in-station real-time, hands-on support to ensure customers receive their packages on time. This role connects customers with experts for package information and resolves delivery issues to ensure a positive customer experience.

Key Responsibilities

• Communicate with customers directly in-person, via phone, and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond appropriately to customer issues.
• Consistently compose grammatically correct, concise, and accurate written responses.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Make quick and effective decisions on behalf of the customer.
• Work a flexible Full-Time (40+ hours per week) schedule.
• Carry, lift, push, and pull up to 49 pounds.
• Frequently push, pull, squat, bend, and reach.
• Stand and walk during shifts lasting up to 12 hours.
• Work in environments with varying noise levels and temperatures.

Requirements & Tech Stack

• High school or equivalent.
• Experience in Customer Service.
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience using computers and Microsoft Office tools such as Outlook, Word, Excel, and PowerPoint.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

Qualifications (Preferred)

• Bachelor's degree or equivalent.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Proficiency in verbal and written communication skills.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.