Customer Service Executive, Bangalore
Shining Stars Institution & travels
Bengaluru0–2 yrs12m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 2 years · 12th pass
- Must know
- Customer serviceOperations
- Work
- On-site in Bengaluru
- Pay
- ₹2.75–3.5 LPA
- Skill demand
- Customer service65%Operations12%of 127 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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About the Role
- Location: Shivaji Nagar, Bangalore
- Salary: Up to 3.6 LPA
- Transport facilities available
- Working days: 6 days a week with one rotational week off
Key Responsibilities
- Handling escalated complaints: Manage complex customer complaints escalated by frontline customer service executives or team leaders.
- Issue investigation: Thoroughly investigate customer concerns, identify the root cause, and understand why the issue was not resolved at the initial level.
- Complaint resolution: Provide appropriate and effective solutions to customers while following company policies and procedures.
- Customer communication: Communicate with dissatisfied or frustrated customers professionally, patiently, and empathetically.
- Cross-department coordination: Coordinate with internal departments such as operations.
Qualifications
- Any 12th pass, Graduate, Undergraduate
- Freshers or experienced candidates are welcome to apply.