Collections Executive

Key Responsibilities

• Conduct outbound calls to clients to follow up on overdue accounts and collect payments.
• Maintain accurate records of all interactions and transactions in the company database.
• Resolve customer inquiries and issues related to collections in a professional manner.
• Collaborate with team members to achieve monthly collection targets.
• Provide feedback to management on customer trends and potential issues.

Requirements & Tech Stack

• Strong telesales and telecalling skills.
• Proficiency in Gujarati to effectively communicate with clients.
• Experience in outbound call center operations is preferred.
• Ability to handle customer objections and negotiate payment plans.
• Excellent organizational skills and attention to detail.