Associate Field Service Technician

About the Role

• Field service & support role in Communications based in Denver, CO.

Key Responsibilities

• Provide effective, proficient, and timely service and repairs to customers in direct support of the sales team to ensure optimal customer satisfaction.
• Adhere to account protocols.
• Responsible for fault isolation and maintenance of equipment at account locations.
• Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up.
• Provide post-sale in-servicing on equipment operation and maintenance.
• Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries (billable or otherwise), and any other related services required by a client.
• Follow all administrative duties in an accurate and timely manner.
• Assist in the development of new service procedures.
• Provide new product information to customers.
• Maintain an accurate inventory of Stryker equipment and parts.
• Other duties as assigned by Manager/Supervisor.

Conduct & Compliance

• Abide by and support the policies set forth in the Stryker Code of Conduct.
• Understand that compliance with the Code of Conduct is a condition of continued employment.
• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards.
• Report any violations of policies and procedures to Stryker management or via Stryker’s Ethics Hotline.

Requirements & Tech Stack

• Ability to travel throughout Colorado & Wyoming.
• Ability to work independently.
• Ability to work in a fast-paced environment.
• Ability to read and understand technical drawings.
• Ability to troubleshoot technical issues and perform technical repairs (preferred).
• Highly organized and able to prioritize tasks.
• Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
• Knowledge of proper lifting/body mechanic techniques (preferred).
• Strong interpersonal and communication skills.
• Strong attention to detail.

Qualifications

• Bachelor’s degree or equivalent experience preferred.

Note: Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts may be required to obtain various vaccinations.