Operations Management Trainee

About the Role

Under the direct supervision of the Manager, this role assists with the management, operation, maintenance, and administration of specific Philadelphia Housing Authority (PHA) public housing developments or scattered sites properties. The position ensures compliance with established Public Housing and HUD policies, practices, rules, and regulations.

Key Responsibilities

• Completes structured rotations through different Public Housing and Low Income Housing Tax Credit (LIHTC) locations to learn core property management functions.
• Completes structured rotations through Operations Maintenance and Compliance divisions to gain exposure to all facets of Housing Operations functions.
• Completes specific work assignments as assigned and overseen by a Supervisory Property Manager or Property Manager.
• Observes and executes day-to-day management responsibilities as introduced by an assigned supervisor.
• Provides effective customer service to a diverse portfolio of applicants, residents, and other stakeholders.
• Demonstrates acclimation to PHA’s internal business systems, policies, and procedures.
• Observes and, under supervision, completes recertification interviews and leasing of vacant units.
• Develops and implements community activities designed to enhance and improve community quality of life.
• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for departmental duties.
• Acquires training in functions and operations of related departments to facilitate subsequent transferability and promotional opportunities.
• May be required to attend company-sponsored training classes.
• Prepares statements, reports, and analysis as needed by management.
• Stays abreast of new trends and innovations in property management.
• Performs other related duties as assigned.

Requirements & Tech Stack

• Proficient with Microsoft Office Suite or related software.

Qualifications

Minimum education: Bachelor’s degree in Business Administration, Human Services, Property and Facilities Management, or a related field; OR an equivalent combination of education and experience.

Minimum experience: 0-3 years of related job experience.

Competencies (Skills, Knowledge, Abilities)

• Excellent Communication skills
• Interpersonal skills
• Organizational skills
• Customer Service Skills
• Leadership Skill
• A strong positive attitude and willingness to learn
• Bilingual: English and Spanish preferred

Certifications, Licenses

• May require possession of a valid Commonwealth of Pennsylvania Class C Driver’s License.
• Certification as a Property Manager is preferred.

Work Environment & Physical Demands

• Normal office environment and various PHA property sites and residence locations.
• May be assigned to work evening hours and weekend hours.
• Sedentary work that primarily involves sitting/standing.
• Must be able to lift up to 15 pounds at times.

Travel

• Travel to various PHA Philadelphia property sites as warranted.

Salary

• Annual Salary: $45,000