Operations Specialist (Voice Process)

About the Role

A successful Operations Specialist will be mainly responsible for answering Inbound and Outbound calls for references, education, credential, and employment verification. The successful candidate must have excellent attention to details and must have a high-level of analytical skills to provide a comprehensive report to the client.

Key Responsibilities

• Manage Inbound and Outbound calls for employment, education, and other references verifications.
• Obtain verification and references information via phone, fax, mail, etc.
• Investigate and confirm reference credibility.
• Update reference contact information within the database.
• Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.
• Perform other duties and responsibilities as assigned, including:
• Call out to specific organizations/schools as requested by a client and referees for clarification.
• Coordinate with other departments via phone and email regarding the status of the background check.
• Transferring calls to appropriate departments.
• Update database and complete verification reports.
• Other duties may be required, such as:
• Setting up client orders.
• Completing database checks.
• Work allocation duties.
• Quality checks.

Requirements & Tech Stack

• Experience doing Inbound calls/transactions is recommended (but not required).
• Requires excellent command on the English language and can handle conversational interviews.
• Proficiency on basic computer applications, e.g., Microsoft Office and Web browsers.
• Must be amenable to work remotely in the Night Shift and/or shifting schedules.
• Willing to work on a NIGHT SHIFT schedule.

Qualifications

• No specific qualifications listed beyond the requirements.