Call Center/Front Desk Receptionist
Ezra Medical Center
New York, United StatesFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- OperationsCustomer service
- Nice to have
- EHR / EMR
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Skill demand
- Customer service82%Operations29%of 17 similar entry-level jobs posted in the US this week
- Listed
- Nov 4, 2026 · still open
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About Ezra Medical Center
Ezra Medical Center is a trusted, multi-specialty healthcare provider serving the Brooklyn community for over 18 years.
Position Overview
Seeking a courteous, organized, and patient-focused Call Center/Front Desk Receptionist to ensure efficient communication, accurate scheduling, and a positive patient experience.
Key Responsibilities
- Patient Communication & Support
- Answer incoming calls professionally and respectfully.
- Identify patient needs, clarify information, and provide solutions.
- Greet patients with empathy and professionalism.
- Scheduling & Coordination
- Schedule appointments accurately using the Electronic Medical Records (EMR) system.
- Assist with check-in and check-out processes.
- Verify insurance eligibility and obtain necessary referrals or authorizations.
- Administrative Operations
- Collect and process co-payments and patient fees.
- Enter and update patient demographic information in the EMR system.
- Maintain knowledge of service rates and provide accurate information.
- Resolve issues using company policies or escalate to management.
- Team & Compliance
- Meet established team performance goals.
- Update knowledge of new procedures, services, and rates.
- Comply with Ezra Medical Center's standards of conduct and policies.
- Report any violations of compliance or legal requirements.
Qualifications
- Education: High School Diploma or GED required.
- Experience: 6 months to 1 year of customer service experience in the healthcare field is necessary.
- Skills:
- Excellent verbal communication and phone etiquette.
- Strong multitasking and organizational skills.
- Customer-focused attitude with a commitment to high-quality service.
- Proficiency with computers.
- Familiarity with EMR systems is a plus.
- Bilingual proficiency is an advantage, but not required.
Benefits
As a full-time team member, you’ll receive a comprehensive benefits package:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location
Ezra Medical Center has four locations in Brooklyn, NY.