People Services Specialist

About the Role

• Detail-oriented and service-focused People Services Specialist
• Supports global workforce across USA, Canada, Caribbean, and Costa Rica
• Requires strong HR administration experience across USA and Canada
• Requires exceptional communication skills
• Requires ability to manage employee data with accuracy and confidentiality

Key Responsibilities

• Deliver end-to-end employee lifecycle administration (offers, contracts, job letters, onboarding, changes, leavers)
• Act as a key People Services contact for USA, Canada, Caribbean, and Costa Rica, supporting local employee and manager queries
• Ensure all People Services activities are completed accurately, compliantly, and to agreed service levels
• Maintain electronic personnel files and ensure documentation is complete and audit-ready
• Work closely with payroll and reward teams to ensure employee data supports accurate pay and benefits processing
• Support People Directors and HR colleagues with People Services and employee lifecycle queries
• Act as first-line support for HR system queries, particularly those linked to People Services processes
• Carry out basic HR system set-ups and updates (starters, changes, leavers, organisational changes)
• Perform regular data checks and audits to ensure people data is accurate and compliant
• Support the maintenance of global headcount and people data, producing accurate information when required
• Contribute to process improvements and standardisation, identifying ways to make People Services delivery more efficient
• Support HR system enhancements, rollouts, or small system-related projects
• Provide administration support for ongoing projects
• Any other duties as assigned

Requirements & Tech Stack

• Strong HR Administration/People Services background with US/Canada exposure, supporting the full hire-to-retire employee lifecycle
• Confident using HRIS
• Proficient in Microsoft Office (especially Excel)
• Excellent written and verbal communication skills
• Ability to manage multiple priorities across time zones in a structured, detail-oriented manner
• Experience in shared services, HR operations, or service delivery environments is an advantage
• Service-focused, proactive, and reliable with strong ownership and accountability
• Highly organised, methodical, and detail-oriented approach to work
• Demonstrates integrity, professionalism, and confidentiality
• Shift: 3:30 PM – 12:30 AM IST