Inside Sales Representative

About the Role

At Infinity, we are driven by results, energized by growth, and committed to delivering value. This role is a performance-driven sales position focused on expanding customer relationships by engaging existing account holders and introducing them to enhanced service packages.

Key Responsibilities

• Conduct outbound calls using a provided lead list to engage current customers.
• Identify coverage gaps and present additional products through cross-selling and upselling strategies.
• Clearly communicate product details, including terms and conditions.
• Execute call strategies with a focus on active listening and customer-centric selling.
• Maximize conversion opportunities by aligning solutions with customer needs.
• Maintain professionalism through strong communication and clear enunciation.
• Embrace coaching and feedback to continuously improve performance.
• Consistently meet and exceed program KPIs and performance expectations.
• Demonstrate reliability through strong attendance and accountability.
• Support additional tasks and initiatives as needed.

Requirements & Tech Stack

• Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans).
• Strong communication and active listening skills.
• Results-driven mindset with motivation to achieve and exceed goals.
• Positive attitude with a team-oriented approach.
• Coachable and open to continuous feedback and development.
• Resilient and able to navigate rejection with professionalism.
• Comfortable multitasking across multiple systems.
• Ability to adapt in a fast-paced, high-energy environment.
• Passion for delivering exceptional customer experiences with energy and excellence.

Technical Requirements

• Microsoft Windows 10 or higher (No Macbooks or Chromebooks).
• 1 additional monitor.
• 8GB+ of RAM.
• 65GB+ of available storage space.
• 1 wired USB headset.
• 100MBPS/25MBPS internet speed.
• Ethernet cable.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in call center, sales, marketing, telecommunications, wireless, internet, service plans.
• Technical assessment is required.

Physical Requirements

• Ability to remain seated and work at a computer for extended periods.
• Occasionally lift up to 10 pounds, if needed.