TOUR GUIDE, CUTWATER (PT)

About the Role

The Seasonal Tour Guide is responsible for delivering engaging, educational, and memorable experiences for guests visiting Cutwater Spirits. This role leads guided distillery tours, shares the Cutwater story and production process, hosts tastings when applicable, and supports retail operations in the tasting room. Tour Guides play a key role in brand storytelling, guest satisfaction, and driving retail revenue while upholding all safety and responsible alcohol service standards. This position works under the direction of the Tasting Room Manager.

Salary: $18.00/hr + Tips

Schedule: Part-Time, 3 days of availability (including nights and weekends) required

Temp/Seasonal: Season Ends 12/30/26

Work Location: San Diego, CA (Miramar)

Key Responsibilities

Guest Experience & Tours

• Lead informative and entertaining distillery tours, including Cutwater's history, distilling process, and product portfolio.
• Create a welcoming, engaging environment that turns guests into brand fans.
• Confidently answer guest questions regarding the distillery, tasting room and kitchen, products, events, and brand offerings.
• Personalize tours through storytelling, humor, and individual presentation style while maintaining accuracy and brand standards.
• Monitor group behavior to ensure guest safety, especially when tours include children.
• Stay current on distillery operations, product launches, and on-site activity to enhance tour relevance.
• Lead specialty tour experiences (e.g. premium tastings, educational deep-dives, themed or seasonal tours) with a high level of storytelling, brand knowledge, and guest engagement.
• Serve as an on-site host for private and public events as well as VIP experiences, supporting seamless execution from guest arrival through close.

Tastings & Alcohol Service

• Conduct tastings when required, following all responsible alcohol service guidelines.
• Ensure compliance with all safety protocols and incorporate them into tour delivery.

Retail & Revenue Generation

• Support tasting room retail operations, including selling spirits to-go and branded merchandise.
• Maintain strong working knowledge of the POS system (Toast) to process transactions accurately and efficiently.
• Assist with maintaining retail organization, cleanliness, and appropriate stock levels.
• Actively contribute to increasing tasting room revenue through guest engagement and product knowledge.

Operations & Team Support

• Manage tour reservations using the designated reservation software and accommodate guest needs when possible.
• Share guest feedback with management regarding tours, merchandise, and tasting room or kitchen experiences.
• Support the tasting room team during peak periods and downtime as needed.
• Uphold and exemplify Cutwater Spirits' core values, culture, and service standards.
• Perform additional duties as assigned.

Requirements & Tech Stack

• Great public speaking skills.
• Outgoing and engaging personality.
• Punctual.
• Ability to manage responsibilities in a high-demand, fast-paced working environment.
• Ability to follow oral and written instructions.
• Ability to communicate effectively orally and in writing.
• Ability to work a flexible schedule including nights and weekends.
• Ability to learn and retain detailed product and brand knowledge.
• Have a passion for Cutwater Spirits, the distillation process and telling stories.
• Must be at least 21 years of age.
• RBS Certification.
• Food Handler Certification.
• Toast (POS system).

Qualifications

• High school diploma or equivalent required.
• Prior restaurant experience (preferred).
• Prior retail experience (preferred).