Supervisor, Operations

About the Role

Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard.

Key Responsibilities

• Maintain adequate records of inventory adjustments – cycles, physicals and catch weight audits performed.
• Assist with Inventory Control; maintain inventory accuracy and supply areas.
• Maintain computerized records of inventory.
• Perform cycle counts, investigate variances, and adjust inventory records as required.
• Review inbound appointment log and open order report each day to plan work activities.
• Plan inbound and outbound schedules accordingly to meet customer metrics.
• Determine staffing needs based on workload and schedule staff accordingly.
• Assign workers to specific duties based on workload and shipping schedules.
• Review and update operational procedures as necessary and ensure they are communicated to and understood by the warehouse associates.
• Track productivity and qualify performance by individual, function, and department.
• Work with Inventory Control to ensure the highest level of inventory accuracy possible.
• Manage payroll of the department.
• Advise employees on handling of items received, stored, and shipped; methods and use of equipment in handling, storing, maintaining, and shipping stock; and related problems.
• Trace history of items to determine reasons for discrepancies between inventory and stock control records and recommend remedial actions to resolve discrepancies.
• Determine work procedures, prepare work schedules, and expedite workflow.
• Issue written and oral instructions.
• Ensure that proper safety procedures are followed.
• Maintain harmony among workers and resolve grievances.

Supervisory Responsibilities

• Directly supervises 20+ employees in the area of Operations.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements & Tech Stack

• Involves maintaining computerized records of inventory.
• Operations focused.
• Warehouse and distribution logistics.
• Supply chain process.

Qualifications

• High school diploma or general education degree (GED).
• One to three months related experience and/or training.
• Equivalent combination of education and experience.

Position is full-time and on-site.