Operations Support Analyst
Citi
Chennai, Tamil Nadu, IndiaFresher1m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · Bachelor's degree
- Must know
- OperationsBusiness analysisStakeholder managementProject managementMicrosoft OfficeSQL
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Operations57%Stakeholder management31%Business analysis15%Project management3%of 100 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
This is an entry-level position responsible for providing operations support services. The overall objective is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Key Responsibilities
- Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
- Provide regular status updates for all project participants and create presentations for steering committee updates.
- Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
- Serve as primary liaison between key business stakeholders and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
- Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
- Create, manage, and maintain project plans and act as the project manager for all follow-ups across various departments.
- Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices.
- Fulfill clients’ necessities while providing an exceptional client experience, measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Requirements & Tech Stack
- Proficient in Microsoft Office.
- Working knowledge of SQL environments and database queries.
Qualifications
- Previous relevant experience preferred.
- General knowledge of client reporting across the industry and our competitors.
- Proven organization and time management skills.
- Demonstrated problem-solving and decision-making skills.
- Consistently demonstrates clear and concise written and verbal communication skills.
Education
- Bachelor’s degree/University degree or equivalent experience.
Shift timing: 6:30 PM to 3:30 AM
Time Type: Full time