Customer Success Intern

About the Role

• We are looking for a Customer Success Intern to work closely with our Customer Success team and support customers in getting the most value from CultureMonkey.
• You will get hands-on exposure to customer onboarding, employee engagement surveys, people analytics, workplace research, and customer insights.
• You will work with customer data, help prepare reports and presentations, research workplace trends, and support the team in turning employee feedback into meaningful insights and actions.
• This is a great opportunity for someone who is curious about B2B SaaS, Customer Success, HR Tech, people analytics, AI, and employee experience, and wants to learn how a growing SaaS company works with global customers.

Key Responsibilities

• Support customer onboarding: Assist the Customer Success team with customer setup, survey configuration, data preparation, and onboarding activities.
• Work with employee engagement data: Help analyse survey and engagement data to identify trends, patterns, and areas of opportunity.
• Support survey design: Assist in designing, reviewing, and analysing employee engagement and pulse surveys.
• Research workplace trends: Conduct research on employee experience, workplace behaviour, engagement, retention, and emerging HR trends.
• Turn data into insights: Support the team in converting customer data and research findings into clear, actionable insights.
• Build customer deliverables: Help create customer presentations, reports, benchmarking analyses, People Science deliverables, and other knowledge materials.
• Use AI to work smarter: Use AI tools such as Claude Code and other AI-powered tools to help build customer reports, analyse information, and create People Science deliverables.
• Experiment with AI-first workflows: Explore new ways of using AI to make reports and customer deliverables faster, smarter, and better.
• Support benchmarking: Compare customer engagement data with relevant industry trends and benchmarks to identify meaningful patterns.
• Create customer resources: Assist in developing training content, best-practice guides, and other resources that help customers use CultureMonkey effectively.
• Support ongoing customer projects: Work with the Customer Success team on research, analysis, documentation, and other customer-facing initiatives.
• Take ownership: Manage assigned projects and tasks independently, communicate progress clearly, and look for ways to improve how we work.

Requirements & Tech Stack

• A student or recent graduate in Business, Marketing, Communications, Psychology, HR, Economics, or a related field.
• Strong curiosity and willingness to learn, with an interest in understanding people, workplaces, and business problems.
• Good analytical and problem-solving skills, with the ability to identify patterns and draw meaningful conclusions from data.
• Strong written and verbal communication skills, with the ability to present information clearly.
• Comfortable working with Excel, Google Sheets, PowerPoint, or Google Slides.
• Familiarity with analytics or CRM tools is a plus.
• A structured and detail-oriented approach to work, especially when handling customer data and reports.
• A customer-first mindset and an interest in understanding and solving customer problems.
• Comfortable experimenting with AI tools and new ways of working. Prior experience with AI tools is a plus, but curiosity and willingness to learn matter more.
• Someone who takes ownership, follows through on tasks, and is comfortable working independently.
• Someone who enjoys researching, asking questions, and turning information into actionable insights.
• Comfortable working in a fast-moving startup environment where priorities can evolve quickly.

Why Join CultureMonkey

• You will get hands-on experience working with a real B2B SaaS product used by organisations globally.
• You will work closely with the Customer Success team and gain exposure to customer onboarding, employee engagement, people analytics, workplace research, AI-enabled workflows, and customer strategy.
• You will have the opportunity to work on real customer projects, collaborate with different teams, and learn directly from people building and scaling a growing HR Tech company.
• You will also get the opportunity to experiment with AI-first ways of working and learn how modern AI tools can be used to improve research, analysis, reporting, and customer deliverables.
• This is a paid internship with the opportunity to take on meaningful responsibilities and contribute to real customer outcomes.
• If you perform well and demonstrate strong ownership, there is an opportunity to convert to a full-time role at CultureMonkey.