Front Desk Agent

About the Role

The Front Desk Agent is a key employee liaison between guests and residents, committed to providing information and resources for a meaningful visit and exceptional customer service.

Key Responsibilities

• Greet all guests, maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of individuals to guard against theft and maintain security.
• Adhere strictly to all “check-in” policies and procedures.
• Coordinate with office administrative staff to update unit owner information in the computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls to residents.
• Report any noticed violations of Rules and Regulations.
• Observe precautions to protect Residents, guests, and property; report damage, theft, and found articles.
• Maintain the “key” control system, ensuring all keys are locked and accounted for.
• Accept and process packages delivered to the front desk; assist Concierge with deliveries as needed.
• Be familiar with fire alarm system operations and report all incidents.
• Call police or fire departments in cases of emergency.
• Follow all standards, policies, and procedures regarding emergency response.
• Write reports of daily activities and irregularities.
• Report all maintenance items, including burned-out lights, leaks, and broken equipment, to the Association office daily.

Work Environment

• Indoor work environment.
• Requires frequent sitting and standing.
• Low to moderate noise level.

Physical Demands

• Occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
• Requires manual dexterity; auditory and visual skills.
• Ability to follow written and oral instructions and procedures.
• Ability to detect auditory and/or visual emergency alarms.

Position Type/Expected Hours of Work

• Days and hours of work may vary and will be determined at the property.
• Schedule may change to accommodate business needs.

Requirements & Tech Stack

• Familiarity with computer software for various tasks.
• Organizational skills.
• Excellent interpersonal skills.
• Strong communication skills.

Qualifications

• High school diploma or GED; some college preferred.
• Minimum six months of related experience and/or training.
• Previous work experience in the hospitality industry is highly preferred.

Supervision

• Employee reports directly to the Director of Operations.