Meeting Connections Manager

Hyatt Regency Phoenix

Position Summary

The Meeting Connections Manager is an entry-level sales position responsible for generating and securing short-term meeting and event business for the hotel. This role focuses on developing new business opportunities, managing assigned accounts, and achieving established sales quotas. The Meeting Connections Manager serves as a key contact for meeting planners and clients, responding to inquiries, qualifying leads, and converting opportunities into booked business.

Key Responsibilities

• Generate new business through prospecting, outbound sales calls, networking, and lead follow-up.
• Develop and maintain an assigned account base while identifying new sales opportunities.
• Research market trends and potential clients.
• Manage and respond to internet-based lead sources and meeting booking platforms.
• Achieve established sales goals, revenue targets, and performance quotas.
• Book short-term meetings, events, and group business for the hotel.
• Respond promptly and professionally to client inquiries and meeting requests.
• Prepare proposals, contracts, and event agreements.
• Collaborate with clients to understand meeting objectives and event requirements.
• Communicate event details effectively to hotel operational departments.
• Build and maintain strong relationships with existing and prospective clients.
• Conduct site tours, hotel presentations, and sales appointments for potential customers.
• Follow up with clients to secure repeat business and maximize customer satisfaction.
• Maintain accurate account, lead, and booking information within the hotel's sales systems.
• Track sales activities, lead generation efforts, bookings, and revenue performance.
• Maintain customer records, correspondence, and sales reports.
• Participate in sales meetings, forecasting discussions, and revenue strategy sessions.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Partner with hotel departments to deliver exceptional guest and meeting experiences.
• Perform other duties as assigned to support the hotel's sales and business objectives.

Qualifications

• Previous hospitality, sales, customer service, or event planning experience preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office and sales management systems.