Operations Business Analyst I

About the Role

Under minimal supervision, assist with the analysis, requirements, testing, and implementation of Operations initiatives. Represents Operations on projects and initiatives which may cross operational areas or the organization.

Key Responsibilities

• Research, test, and implement solutions to technical or operational problems or procedures.
• Initiate and test system changes, in concert with team members, and produce requirements that result from need, policy change, or new products or programs.
• Represent Operations during requirements and testing of new or existing system or vendor functionality or analysis of system problems.
• Act as an ongoing resource for questions within the peer group.
• Analyze workflows and suggest process improvements for job-related procedures.
• Escalate system and procedural anomalies timely and appropriately while participating in the solution.
• Document and maintain procedures; responsible for changes and updates as needed.
• Act as Subject Matter Expert for specific areas of responsibility on projects.
• Test and maintain current workflow documentation and procedures for areas of responsibility.
• Identify individual training needs for themselves and others and initiate training as appropriate.
• Actively participate and/or collaborate in assignments and activities to ensure a successful outcome, providing meaningful input related to their area of expertise.
• Partner with the leadership team as a business technical resource.
• Perform other related work as required or requested by Manager or designee.

Requirements & Tech Stack

• Some work experience in an Operations or Call Center environment.
• Property and Casualty Insurance a plus.
• Some experience with requirements and testing preferred.
• Strong organizational skills and attention to detail.

Qualifications

• Highly proficient in the processes and procedures across one or more lines of business and transactional systems.
• Subject matter expert for specific areas of responsibility.
• Provides subject matter expertise to conduct root cause analysis, problem resolution, and continuous process improvements.
• Understands end-to-end processes and can identify system and process anomalies; escalating issues appropriately.
• Concentrates efforts on shifting priorities as needed, exhibiting high energy and a positive outlook.