Principal Engineer, Network Operations

About the Role

This position is for an entry-level professional individual contributor in Information Technology who works under close supervision. The role supports global operations and involves maintaining and modifying voice and data networks.

Key Responsibilities

• Maintain the voice and data networks.
• Modify networks utilizing a broad, technical knowledge of the business area's functions and applications in the network architecture, hardware environment, software environment, and departmental procedures and processes.
• Provide support for the operation of 24/7 global voice and data network.
• Identify and track faults.
• Manage communication and ticketing systems.
• Interface with incident management teams.
• Resolve issues within governed SLA time frames.
• Track network usage capacity in both incident and planning situations.
• Utilize network capacity planning tools to identify trends that impact business performance, under close supervision.
• Participate in basic network optimization activities, identifying opportunities to reduce outage events, MTTR, and improve overall performance.
• Complete assigned tasks that are routine in nature.
• Follow outlined processes and procedures.
• Assist with project level activities that focus on improving the network operational state and/or improving NOC efficiency.

Requirements & Tech Stack

• Broad, technical knowledge of:
• Network architecture
• Hardware environment
• Software environment
• Departmental procedures and processes
• Experience with communication and ticketing systems.
• Experience with network capacity planning tools.

Qualifications

• Entry-level professional individual contributor in Information Technology.
• Works under close supervision.